Terms & Conditions

  1. Donations are optional, no purchase necessary. 
  2. Donations are normally non- refundable but if you have made an error in making your donation or change your mind about contributing to our organization please contact us within 24 hours. Refunds are returned using the original method of payment.
  3. Calls will be made with a live singer. A short message (optional) of your choice can be relayed to the recipient along with our rendition of a song of your choice.
  4. Estimated duration of the phone call is about 5 minutes.
  5. The calls will be made by creative LEAPS, Inc. staff.
  6. Your email will be subscribed for our newsletter, you have the option of unsubscribing at any time. Your email is required in order to communicate with you about receipt of your request and status of your request.
  7. Recipient’s name, nickname, and phone number  will be used solely for the purpose of making the call and will be deleted immediately upon completing the call.
  8. Both the party making the request and the recipient of our phone serenade services must be 18 years of age or older at the time of submission.
  9. We will not make calls to international phone numbers.
  10. Only personal or residential phone numbers allowed, no business phone numbers.
  11. We will not leave voicemails.
  12. Depending on demand and recipient’s availability, the estimated delivery of the phone call is within 30 days from the day creative LEAPS, Inc. confirms your submission via email.
  13. We will attempt to call the recipient 2 times maximum. If after 2 calls we are unable to reach the recipient, you will be notified.
  14. Once the call has been completed, you will receive an email confirmation.
  15. You may provide a short message for us to share with the recipient. We reserve the right to abstain from delivering messages that we deem inappropriate.
  16. We do not claim ownership over any of the songs we have listed as options. Our rendition of the song will be different from the original.
  17. We reserve the right to decide whether or not to perform any songs requested outside of our list of songs provided. 
  18. We reserve the right to follow or not follow any specific instructions or requests made outside of the list of songs provided.